Hardware/Tech Support Resources

CoSN/TCO in the Classroom
CoSN will launch its "Taking TCO to the Classroom" project to provide school leaders with tools to help them estimate the Total Cost of Ownership (TCO) involved when they build a network of computers and wire their classrooms to the Internet.

The vendor-neutral web tool, which is free, is designed to help educators evaluate the costs of operating their computer networks and make more informed investments in education technology. The TCO Tool and additional resources are now available at < http://www.classroomtco.org/ >. <Read more . . .>

ISTE Technology Support Index (TSI)
as presented by Dr. Chip Kimball at the February 25 BARC Meeting
http://tsi.iste.org
The Technology Support Index is a collection of effective support strategies weighted for their effectiveness along with self assessment tool, designed to generate new ideas and catalyze discussion. You will also find resources for schools and districts to consider as they plan support strategies

View Dr. Chip Kimball's PowerPoint Presentation (html, web version)
Download Dr. Chip Kimball's PowerPoint Slides
(Right Click for PC or Hold down mouse on Mac and download file)

Download ISTE Technology Support Index (TSI) (pdf file)
Download ISTE Technology Support Index (TSI) (Word doc)
(Right Click for PC or Hold down mouse on Mac and download file)

TechSETS http://www.techsets.org/ TechSETS is focused on providing technical professionals in California schools improved access to training, support and other resources. TechSETS includes the Technical Expertise for California's Helpdesk (TECH) Program made up of A diverse group of exceptionaly credentialed experts from throughout the state, the TECH team is instrumental in developing content and providing support.
E-rate and the California Teleconnect Fund (CTF) http://www.cde.ca.gov/ls/et/ft/eratemain.asp E-rate and the California Teleconnect Fund (CTF) are programs that provide discounts on telecommunications costs to eligible schools. All Schools/districts are encourage to apply. Information and applications can be found at: http://www.cde.ca.gov/erate/
ZD Net http://www.zdnet.com/ ZD Net offers news, software, articles, reviews, and web editions of MacWeek, MacUser, PCWeek, and more.
Network Security Tools http://www.marinschools.org/security.htm Network tools and presentations by Marin COE at CTAP Digital Safety in Schools Presentation
WhatIs? http://whatis.techtarget.com/ An on-line dictionary of terms related to computers and the Internet, hardware and software terms and products, and tips on writing HTML, graphic design and more.
Microsoft Technical Support http://support.microsoft.com/default.aspx? Search Microsoft's entire Knowledge Base, Troubleshooting Wizards, and downloadable files for answers to your technical support questions.
Apple Support http://www.info.apple.com/ Search Apple's knowledgebase of technical issues, find download, latest news